Contacts

We are present on the market and constantly looking for innovations. At the moment the goods are MADE IN: United States, Poland and Italy. The management of your order will be processed in 2/3 working days and deliveries no later than 6/9 days. The cost of shipping to Italy is €5, free on orders over €50. In other countries shipping is calculated at checkout.

You will be provided with a tracking number as soon as it is available, ALEXO will send you an email to let you know that the tracking number is available.

If you are not at home to accept delivery of your order, the courier will leave you a notice of attempted delivery. Keep the coupon and go to the post office indicated on the postcard that the courier left you. We remind you that parcels must be collected no later than 5 days from the date shown on the attempted delivery card left by the post office. If the package is not collected within these deadlines, it will be returned to the sender without further communication. ALEXO is not responsible if the package is returned to the warehouse due to failure by the customer to collect it. If the customer decides to request the return of the item, ALEXO will ask for a shipping cost contribution of €10 per item. If, however, the customer opts for a refund, ALEXO will refund the amount minus 10 euros due for management costs.
remember that the shipping code is very important not only to follow and monitor the shipment and delivery but also to check if the package is put into storage.

15 working days have passed and you still haven't received your order? Let's hope this isn't the case!! .. but if this happens please email us at alexo@miltechsrl.com and be sure to specify your first/last name & order number. In the subject of the email specify "Order Not Received" and we will try to do our best to help you. In the rare cases in which packages are lost, we will immediately refund the entire amount you spent or we will look for the best solution for you together.

Shipping times are estimated times. This means that ALEXO is not responsible if there are delays due to force majeure. For example: technical problems, delays due to couriers managing shipping/sorting, holidays (e.g. Chinese New Year), weather conditions, lockdown, etc. We inform you that in the months of January and February, due to the Chinese New Year, all deliveries may be delayed by approximately 20/25 additional working days, which cannot be foreseen at the time of purchase.